Legal notice
Shipping Policy
Thank you for shopping with Vimalis.
Processing and Delivery
Orders are processed and shipped within a reasonable timeframe after payment is received.
Delivery times may vary depending on your location, product availability, and the shipping carrier. Any delivery times displayed on our website are estimates only and are not guaranteed.
If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Customs, Duties and Taxes
For orders delivered within the European Union, no additional customs duties should apply.
For orders delivered outside the European Union, customs duties, taxes, and import fees may be charged by the destination country. These charges are the responsibility of the customer.
Order Tracking
Where available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Issues
If your order arrives damaged, defective, or if you receive the wrong item, please contact us at Info@vimalis.com as soon as possible so we can resolve the issue.
If your package is marked as delivered but you have not received it, please first check with household members, neighbors, or your local carrier. If you still cannot locate your package, contact us at Info@vimalis.com.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Contact
If you have any questions about shipping, please contact us at:
Vimalis
Info@vimalis.com
Company Name: Elyvia Ltd
Company Registration Number: 17214535
Company Address:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom